Contact us via email 24/7 and we'll be back with you ASAP!

Back to 1stphorm.com

1st Phorm 

When you invest in a 1st Phorm product, we are here to invest 100% back into you! That is why we offer a 30-day exchange policy to give you the opportunity to feel confident in your purchase! If you would like to start the exchange process, reach out to our Customer Service team and they will be happy to help! They’re ready and equipped to help you find the very best tool for the job so don’t be afraid to ask!

If you would like to start the return process, we stand behind our products with our 110% Money Back Guarantee! If you are unhappy with any 1st Phorm product for any reason or your results with it, it can be returned for a FULL REFUND + 10% (minus shipping costs).

Refunds will be credited back to the account it was originally charged to. It may take up to 3-5 business days for the funds to clear into your account once our returns department has processed your refund.

 Click here to start your return or exchange

Or click  "No, I need more help" to get connected to an agent!

What is your return/exchange policy?

We ship Monday through Friday, 6am-4pm CST, excluding holidays. Please allow 1-2 business days for your tracking to update.

-UPS deliveries occur Monday-Friday and USPS deliveries occur Monday-Saturday, excluding holidays.

-UPS does NOT deliver to PO Boxes(These orders will ship UPS surepost)

-UPS Next Day Air and UPS 2nd Day Air orders will be processed the same day if the order is placed before 3pm CST. Orders placed after 3pm will be processed the following business day.

-Shipping rates will be based upon delivery distance and weight of package being shipped.

-Final shipping costs will be stated before completion of checkout.

-All orders are subject to sales tax based on the state the order is being shipped to.

-International shipping cost does not include import fees, customs, duties or value added taxes (VAT) by default. All prices listed are in USD.

SHIPPING CONFIRMATION EMAILS-We will send you a shipping confirmation email to the email address provided at the time the order was placed. Please allow 1 business day for the carrier to update the tracking information.

What is your shipping policy? 

Yes, you absolutely can! 

By logging into your 1stphorm Account  and clicking the "Manage Subscriptions" link, you can change the address, update payment info, change frequency, swap products, cancel, or reactivate your subscription(s) anytime you want to!

If you need any help with that process or not quite sure what product(s) may be best for your goals, simply hit "No, I need more help", and an agent will assist you shortly!

Can I adjust a subscription myself?

It is so awesome to hear that you are interested in joining our phamily! We are always looking to hire great people that are willing to work hard and help others! 

We are currently hiring for entry level positions in several departments. You can see available positions and apply directly right here: WORK HERE

How do I work for 1st Phorm? 

We would be more than happy to help you out with your app questions!

Before we do though, if you would like to try and solve the issue on your own, we do have very easy to follow FAQ's on our help center which may be able to help you out! 

Follow the link to check them out:

1st Phorm App FAQ's

If this still did not help, click "No, I need more help" and an agent will be with you shortly!

I need help with the 1st Phorm App

We are excited to hear that you are looking for the best products to help you reach your goals! 

Just in case you hadn't seen, we actually have an entire page of supplement articles which may help answer your questions! 

Supplement FAQ's

Either way, we are here to help educate you on the best plan of attack based on your individual needs!! 

Just hit "No, I need more help" and a NASM Certified Personal Trainer & Fitness Nutrition Specialist will be with you to help out!

Need help choosing the right products?

When you invest in a 1st Phorm product, we are here to invest 100% back into you! That is why we offer a 30-day exchange policy to give you the opportunity to feel confident in your purchase! If you would like to start the exchange process, reach out

Return/Exchange Policy

If you’re trying to estimate when a package will be delivered, please note the following:We ship Monday through Friday, 6am-4pm CST, excluding holidays.UPS deliveries occur Monday-Friday and USPS deliveries occur Monday-Saturday, excluding holidays.U

Manage your orders

Get more information

Categories

General Help

Shipping Help

Supplement Help

Nutrition Help

1st Phorm App Help

Transformation Challenge Help

Healthy Recipe Ideas

Workout Help

Articles

Return/Exchange Policy

Shipping Policy

Contact Us