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1st Phorm 

We ship Monday through Friday, 6am-4pm CST, excluding holidays. Please allow 1-2 business days for your tracking to update.

-UPS deliveries occur Monday-Friday and USPS deliveries occur Monday-Saturday, excluding holidays.

-UPS does NOT deliver to PO Boxes(These orders will ship UPS surepost)

-UPS Next Day Air and UPS 2nd Day Air orders will be processed the same day if the order is placed before 3pm CST. Orders placed after 3pm will be processed the following business day.

-Shipping rates will be based upon delivery distance and weight of package being shipped.

-Final shipping costs will be stated before completion of checkout.

-All orders are subject to sales tax based on the state the order is being shipped to.

-International shipping cost does not include import fees, customs, duties or value added taxes (VAT) by default. All prices listed are in USD.

SHIPPING CONFIRMATION EMAILS-We will send you a shipping confirmation email to the email address provided at the time the order was placed. Please allow 1 business day for the carrier to update the tracking information.

What is your shipping policy? 

We would be more than happy to help you out with your app questions!

Before we do though, if you would like to try and solve the issue on your own, we do have very easy-to-follow FAQs on our help center which may be able to help you out! 

Follow the link to check them out:

1st Phorm App FAQ's

Or 

Reach out to the App Support team directly at apphelp@1stphorm.com

If this still does not help, click "No, I need more help" and an agent will be with you shortly!

I need help with the 1st Phorm App

We do our best to get all orders shipped out same day by 2 p.m. CDT. If you are past that, please trust that we will have your order fulfilled and on its way to you as quickly as possible! 

When you invest in a 1st Phorm product, we are here to invest 100% back into you! That is why we offer a 30-day exchange policy to give you the opportunity to feel confident in your purchase! If you would like to start the exchange process, reach out

Return/Exchange Policy

If you’re trying to estimate when a package will be delivered, please note the following:We ship Monday through Friday, 6am-4pm CST, excluding holidays.UPS deliveries occur Monday-Friday and USPS deliveries occur Monday-Saturday, excluding holidays.U

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