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1st Phorm Help Center

Our typical estimated delivery timeframe is 2-5 business days(Monday through Friday, excluding weekends and holidays).

All orders placed after 2:00 PM CST will be processed and shipped the following business day. For example, if you place your order at 6:00 PM on Friday, we will process and pack it over the weekend, but the shipping carrier won’t pick it up until Monday.

All delivery dates are estimates provided by the shipping carrier (UPS, FedEx, or USPS, depending on the selection made).

UPS Next Day Air and 2nd Day Air shipping do provide a guaranteed delivery date from UPS.  You can see those delivery dates during checkout under each expedited shipping option.


When you invest in a 1st Phorm product, we are here to invest 100% back into you! That is why we offer a 30-day exchange policy to give you the opportunity to feel confident in your purchase! If you would like to start the exchange process, reach out

<div data-block="true" data-editor="4c0g5" data-offset-key="f4nrl-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p id="isPasted">When you invest in a 1st Phorm product, we are here to invest 100% back into you! That is why we offer a 30-day exchange policy to give you the opportunity to feel confident in your purchase! If you would like to <a data-saferedirecturl="https://www.google.com/url?q=https://help.1stphorm.com/en-US/contact&amp;source=gmail&amp;ust=1677343732928000&amp;usg=AOvVaw2U080cWVYSNl4rKr_mEHK_" href="https://1stphorm.lateshipment.com/returnportal" rel="noopener noreferrer" target="_blank">start the exchange process</a>, reach out to our Customer Service team and they will be happy to help! They&#x2019;re ready and equipped to help you find the very best tool for the job so don&#x2019;t be afraid to ask!</p><p>If you would like to start the return process, we stand behind our products with our <a data-saferedirecturl="https://www.google.com/url?q=https://1stphorm.com/info/110-guarantee/&amp;source=gmail&amp;ust=1677343732928000&amp;usg=AOvVaw2X3YxK_OCgFQTfJR_k8pf4" href="https://1stphorm.com/info/110-guarantee/" target="_blank">110% Money Back Guarantee!</a> If you are unhappy with any 1st Phorm product for any reason or your results with it, it can be returned for a FULL REFUND + 10% (minus shipping costs).</p><p>Refunds will be credited back to the account it was originally charged to. It may take up to 3-5 business days for the funds to clear into your account once our returns department has processed your refund.</p><p style="text-align: center;"><strong><a data-saferedirecturl="https://www.google.com/url?q=https://help.1stphorm.com/en-US/ssp/login&amp;source=gmail&amp;ust=1677343732928000&amp;usg=AOvVaw0kkBOBSIQ8mQARid6n697P" href="https://1stphorm.com/apps/returns" rel="noopener noreferrer" target="_blank">Click here to start your Return</a></strong></p></div><div data-block="true" data-editor="4c0g5" data-offset-key="65t7v-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></div>