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1st Phorm 

We stand behind our products with our 110% Money Back Guarantee! If you are unhappy with any 1st Phorm product for any reason or your results with it, it can be returned for a FULL REFUND + 10% (minus shipping costs).
If you request a refund for returned, the refund will be granted and credited back to the account it was originally charged to no later than 7 business days after the product has been received by 1st Phorm. It may take up to 3-5 working days for the bank to recognize the credit on your end and for your account to reflect the credit.

We do ask that you cover the return shipping costs and items must be returned (ship date) within 30 days of the original purchase in order to receive the full refund plus 10%.

If you are not getting the results that you are looking for with the product for any reason, we have a team of N.A.S.M. Certified Personal Trainers and Fitness Nutrition Specialists on hand that are fully available to you FREE OF CHARGE. We can assist you with dosage of the product, coaching, meal planning, exercise, and any other factor that goes into reaching your goal. If you would like help with this, please CONTACT US and we’ll get back to you right away to get you on track! When you invest in a 1st Phorm product … we invest in you. We are here to support you 100% along the way! In the end, we both want the same thing … For you to reach your goals!!

What is your return/exchange policy?

SHIPPING POLICY

If you’re trying to estimate when a package will be delivered, please note the following:
We ship Monday through Friday, 6am-4pm CST, excluding holidays.
UPS deliveries occur Monday-Friday and USPS deliveries occur Monday-Saturday, excluding holidays.
UPS does NOT deliver to PO Boxes.
UPS Next Day Air and UPS 2nd Day Air orders will be processed the same day if the order is placed before 3pm CST. Orders placed after 3pm will be processed the following business day.
Shipping rates will be based upon delivery distance and weight of package being shipped.
Final shipping costs will be stated before completion of checkout.
Orders are shipped as quickly as possible, and in most cases, go out within 1-2 business days after the order is placed.
Credit card authorization and verification must be received prior to processing.
All orders are subject to sales tax based on the state the order is being shipped to.
International shipping cost does not include import fees, customs, duties or value added taxes (VAT) by default.  There is an option to select shipping that DOES include duties, VAT, and other international taxes, which is clearly designated in the specific shipping option. All prices listed are in USD.
SHIPPING CONFIRMATION EMAILS
We will send you a shipping confirmation email to the email address provided at the time the order was placed. Please allow 1 business day for the carrier to update the tracking information.

What is your shipping policy? 

Yes, you absolutely can! 

By logging into your 1stphorm Account  and clicking the "Manage Subscriptions" link, you can change the address, update payment info, change frequency, swap products, cancel, or reactivate your subscription(s) anytime you want to!

If you need any help with that process or not quite sure what product(s) may be best for your goals, simply hit "No, I need more help", and an agent will assist you shortly! 

Can I adjust a subscription myself?

We are excited to hear that you are looking for the best products to help you reach your goals! 

Was there any specific products you were looking into? If not, what type of goals are you working towards? 

Either way, we are here to help educate you on the best plan of attack based on your individual needs!! 

Just hit "No, I need more help" and a NASM Certified Personal Trainer & Fitness Nutrition Specialist will be with you to help out!

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