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My package shows delivered but still hasn't arrived..Updated 5 months ago

First off, they've been marking a lot of packages as "Delivered" a day or two before it is actually dropped off, so it might still be on its way!


Then, the best thing to do is call your local post office/UPS store, or go there in person, and provide them with your tracking number. In most cases, they are able to talk to the driver and track down the missing package.

If they cannot locate it, the next step is to initiate a Missing Mail Search with the USPS/UPS through these links here: 

USPS Missing Package Claim

UPS Missing Package Claim

After you've filed a claim, please email us the reference number to [email protected] or give us a call at 1-800-409-9732 and one of our customer service agents will help you get the issue resolved!

Please note, stolen packages are a federal offense and if and when a claim is launched any guilty party will be fully prosecuted.

If you have any further questions, please send us a message HERE!


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