What If My Package Gets Lost or Arrives Damaged?Updated 23 days ago

Lost Packages

Here at 1st Phorm, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our Customer Service Team at [email protected] or 1-800-409-9732 with your order number and any relevant details and we would be more than happy to help get you taken care of!

Damaged Packages

We understand the disappointment of receiving a damaged package. In such instances, please reach out to our Customer Service Team at [email protected] or 1-800-409-9732 within 1 week of receiving the order and include photos of the damaged items or package.

We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.