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General App FAQ'sUpdated 2 months ago

NUTRITION 


How do I track macros?

If you want access to a large database of foods, you'll need to switch to the Calorie / Macro Tracking tracking system. Menu>Nutrition>Nutrition Plan



Do you have vegetarian or vegan meal plans available?

Message your Advisor right inside the 1st Phorm App and they can help you come up with a plan for you & your goals!



How do I change my nutrition options?

You can change your nutrition tracking system at any time by tapping on "Menu" and then tapping on "Nutrition." From here you can change it under the “Nutrition Plan” option. You will have the option of choosing between “Portion Control”, “Meal Plan” or “Calorie / Macro Tracking.”



I just changed from Meal Plan or Portion control to Calorie / Macro Tracking and my macros are really different. What gives?

When calculating Macros for Portion control and Meal plans, we take into consideration sex, weight, and your fitness goals. This is a basic macro calculation that is "good enough" for most people.

For users using Calorie / Macro Tracking, we look at sex, weight, goal weight, activity level, and fitness goal, and then macro preference to calculate macros specifically for you. Depending upon your goals and various stats, the two can be very different.



What are the differences between those 3 options?

Portion Control: Gives you portions for 3 select food groups per meal. Protein/Veggie/Carbohydrates.

Meal Plan: Gives you portions for 3 select food groups per meal. Protein/Veggie/Carbohydrates. Allows for you to customize how many meals over the course of a day.

Calorie / Macro Tracking: This gives you a set of macros unique to you based on your sex, weight, goal weight, activity level, and fitness goal, and then the macro preference that you select.



Can I track custom or keto macros?

Yes! Users can use custom macros (including keto). To customize your macros go to "Nutrition" in the Menu list. Make sure you have Calorie / Macro Tracking selected. You will see a button that says Customize my macros:

Macro customization from the My Profile screen.

From the nutrition screen, you can tap on the Customize Macros button, and then customize them by filling in the boxes (Protein/Carbs/Fats). Once you have completed filling in all 3 boxes, select “Update” and your customized macros will be updated for you



Can I track custom food or scan barcodes?

Yes! Users can switch their nutrition to Calorie / Macro Tracking and are able to scan barcodes, track thousands of foods, and even add custom foods.



How do I track macros that won't scan

Users using the Calorie / Macro Tracking are able to input custom macros by using the “Quick add calories/macros” function by clicking on the + sign located in the Meals Tab.



Can I save meals?

Yes! You can save your meals by clicking on the 3 vertical dots at the top right of your meal tab, and then selecting “SAVE AS MEAL”. You will then have to enter a name for your meal and then select “SAVE”. Once saved, you can search for your meal the next time you go to log food by clicking on the “ADD FOOD” tab.



PHOTOS 


How can I start my photos over on day 1?

In short, you can't. Each challenge lasts all year for a calendar year. Because of this, we cycle the numbers on the photos whenever you take your first photo in a given year. If your photos do not say "Day 1" on your photos that is 100% OK as the day numbers are there for you to measure your progress throughout the entire journey, not just a single challenge.



Who can access my photos?

We understand that photos can be a sensitive part of the process. As such, we take handling your photos seriously. In short, the people who can access your photos are you, your Advisor, and Transformation Challenge judges.



Can I delete my photos?

Yes, you can delete your photos by going to MENU -> MY PHOTOS and then clicking on the 3 vertical dots at the top right of your photo sets.



I took photos earlier and want to upload them, can I do that?

No, you cannot. Photos must be taken in the app. You may not use edited photos that are otherwise stored on your device.



WORKOUTS 


How can I change my workouts?

You can change your workouts by going to MENU > Activity. From here you can select your “current plan” as well as your “next plan”. You also are able to set your training level (Beginner, Intermediate, Advanced) as well as select your preferred rest day.



Can I edit workouts?

No, you cannot make changes to the workouts at this time.



Can I change my rest day?

You can change your rest day by going to MENU -> Activity -> Rest Day



How do I add a Custom Workout?

To add a custom workout, select the Activity Tab & then choose “Custom”. From here you can enter your workout information via text, or click “Take Photo” to add/take a photo of the workout you completed.



INTEGRATIONS 


Can I sync my data with my other devices or apps?

The 1st Phorm App syncs directly to the Health App on your Phone (or Google FIT for Androids), so to ensure that the 1st Phorm App picks up the steps from your device, be sure that it is synced to those apps.



MY SUBSCRIPTION 


How do I manage or cancel my subscription?

Please note that 1st Phorm does not have your credit card and we are unable to manage your subscription for you.

If you need to cancel your subscription, that would have to be done through your respective App Store from which you purchased your subscription.



ADVISORS 


I want to change my Advisor, how can I get a new one?

You can drop your advisor at any time. Just go to Menu -> "My Advisor" and at the bottom tap "Drop Advisor". Then you can go and request a new one by entering their IG handle, email address, or Advisor ID.



BILLING 


Regarding Credit card charges

1st Phorm does not have access to credit cards and cannot help you with billing-related questions. If you have billing-related questions, please contact Apple or Google Play directly.



STEP COUNTER 


I use Samsung Health. Is that supported?

The app currently only integrates with Google Fit. If you want to sync Samsung Health data, you will need to sync it with Google Fit using a 3rd party app.

One that may work is this one: Health Sync. Please note that our link to an app is not an endorsement, nor has it been tested.



I am on iOS and not seeing any step data, how can I fix this?

Please check that the 1st Phorm App has the correct permissions to Apple Health App.



GENERAL 


Help! My app isn't working/connecting!

If you ever find yourself getting logged out and unable to log in or otherwise just not able to use the app, check your connectivity. Here are some tips that have worked for others:

If you are on Wi-Fi, try turning it off. Some corporate networks may block application traffic.

If you are on cellar data, check your data settings. Phones can be configured to disable application data while not on Wi-Fi:

Apple Support: Check the cellular data usage on your iPhone



What versions of iOS do you support?

The app supports iOS versions 12+. For the best experience, you should be on the latest version of iOS.



What versions of Android do you support?

The app supports Android versions 8+. For the best experience, you should be on the latest version of Android.

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