General Troubleshooting Question'sUpdated 8 months ago

Help! My app isn't working/loading

If you ever get a spinning wheel or the app won’t load, here are some tips that have worked for others:

• If you are on Wi-Fi, try turning it off. Some corporate networks may block application traffic.
• If you are on cellular data, check your data settings. Phones can be configured to disable application data while not on Wi-Fi: Apple Support: Check the cellular data usage on your iPhone
• Clear caches. Menu>Support>Clear Caches
• Clear App Storage. Menu>Support>tap Clear Caches x5    
• Make sure you’re on the most recent version of the 1st Phorm App in your App Store
• Still having issues? Contact support! Menu>Support>Contact Support

What versions of iOS do you support?

The app supports iOS versions 11+. For the best experience, you should be on the latest version of iOS.

What versions of Android do you support?

The app supports Android versions 8+. For the best experience, you should be on the latest version of Android.